How we keep memories
A memorial page holds things a family can't replace. This page explains, without legal language, where they are kept, who can see them, how we look after them and how you keep your own copy. The Privacy Policy and Terms of Service say the same in full.
Where your family's pages are kept
- Pages, photos and documents are stored with Supabase, in the United States (North Virginia). Photos and death certificates are in private storage: the site shows a photo only to people allowed to see the page.
- The website runs on Vercel.
- E-mails (invitations, reminders, sign-in links) are sent through Resend.
- Maps come from Mapbox when a resting place is shown.
- Google handles "Continue with Google" sign-in and, only if you allow it, our visitor statistics.
We don't sell personal data, show advertising, or let anyone use your pages to train artificial intelligence models.
Who can see a page
You choose, and can change it at any time:
- Public — anyone, and search engines. Only for pages verified with a death certificate.
- Unlisted — anyone you give the link to. Not in search engines. The default.
- Family only — only the relatives you and your editors invite, after they sign in. The link alone doesn't open it, and anyone else can only ask the family to be let in.
- Private — only you and the editors you add.
Up to five relatives can help look after a page as editors. Privacy settings and deleting the page always stay with its owner.
How content is checked
Photos and the texts people write (life stories, epitaphs, captions, memories, invitation notes) are checked automatically by Claude, Anthropic's artificial intelligence, before they appear. It looks for things that don't belong on a memorial: false death notices, abuse, spam, photos of celebrities. When it isn't sure, a person on our team looks. Anthropic doesn't use what we send it to train its models.
A death certificate, if you choose to verify a page, is read the same way to compare the name and dates. It is never shown on the page, and only a person on our team can reject one.
Backups
Our database provider's current plan doesn't include backups we can restore, so we make our own: a copy of the database and of all stored files, including photos and certificates, about once a month and before every major change. Each copy is encrypted before it leaves our computer, kept in our own cloud storage, and deleted after at most six months.
If something went wrong, we could bring pages back as they were at the last copy; changes made after it might be lost. Restoring a copy never brings back something you had deleted.
Your own copy
You can download everything at any time from Your data: a ZIP with the texts of your pages, the memories, and the photos and documents you uploaded. Photos are kept in the web size the site shows, so keep your originals too.
Deleting
When you delete a page or your account, its photos and documents are deleted at once, and anything left behind is removed by a daily clean-up. Copies already shared — downloads, screenshots, share previews in other apps — can't be called back. A page's share card can stay in our delivery cache for up to a week, and our backups roll off within six months.
When a page should outlive one account
A page doesn't have to depend on one person. You can make a relative an editor and later pass the page to them; it changes hands only when they accept. If you delete your account, the pages you own are deleted with it, so pass them on first.
If Pure Memorial closed
We would tell you at least thirty days ahead wherever we reasonably can, and give you time to download your pages. We don't promise that pages will be kept forever: keeping your own copy is the surest way to keep them.
Questions
Write to support@purememorial.com. A person answers.